Shipping & Returns

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

For made-to-order or customised items (stitching, blouse fall, etc.), please allow an additional 3–5 business days for preparation before dispatch.

We ship via reputed courier partners including Delhivery, Bluedart, Ekart, and India Post depending on your location and delivery preference. The courier is assigned automatically for the fastest service in your area.

To reduce order cancellations and ensure our artisans are fairly compensated, COD orders above ₹1,500 require a advance payment of 10% of the total order value to be paid online at the time of placing the order.

This advance amount is fully adjusted against your total order value — you only pay the remaining balance on delivery. The advance amount is non-refundable if the order is cancelled after dispatch.

Items that qualify for return must meet all of the following conditions:

• Returned within 48 hours of delivery date
• Unboxing Video is Mandatory
• Item is unused, unwashed, and in its original condition
• All original tags, packaging, and polybag are intact
• Return is accompanied by the original invoice
• Return request was raised via our website or customer support before sending the item back

We offer one-time exchange if you'd like a different size or colour of the same product, subject to availability. The item must meet all return eligibility criteria above.

To request an exchange, contact us within 48 hours of delivery through website as mentioned above. If the requested size or colour is out of stock, we will issue a store credit or full refund instead.

Please do not return the item yet. Instead:

1. Take clear photographs of the damaged / wrong item including the packaging.
2. Video of Product Unboxing is Mandatory, showing the condition of the package and item upon delivery and product unboxing video is mandatory.
3. Visit the website and login to your account, you will see an option to raise a return request on your order.This is applicable within 48 hours of delivery and product unboxing video is mandatory.
4. Our team will arrange pickup and send a replacement or full refund within 3–5 business days.

The following items cannot be returned due to hygiene, customisation, or the handmade nature of the product:

• Stitched or customised garments (blouses, petticoats, altered items)
• Items purchased during flash sales or marked as "Final Sale"
• Yardage / fabric by the metre (cut fabric)
• Items with broken or missing original tags or tampered packaging
• Items returned after the 48-hour window has passed
• Items that show signs of use, wash, or damage not present at time of delivery

Refunds are initiated from our end within 2 business days of approving the returned item. The time to appear in your account depends on your bank or payment provider.

For COD refunds, please share your bank account details (account number, IFSC, and account holder name) with our support team. We do not process COD refunds in cash.

If you haven't received your refund after the estimated period, please check with your bank first. If the issue persists, write to us at Loomindicaa@gmail.com.